Warranty

WE WILL COVER:
  • This warranty covers any structural damage, warping or twisting of the door for 2 years. We will replace the door completely if such damages occur.
  • Door showing knots or cracks? We've got you covered with our complimentary one time call-outs and fix-ups!
  • We'll offer one call-out fee waiver to fix a soft close. Refrain from slamming the doors; any visible damage caused by slamming will void the warranty and result in removal of the soft close.

WE WONT COVER:
  • To prevent voiding the warranty, please refrain from repainting, revarnishing, or staining doors. If you need a specific color, kindly inform us before completion of the job.
  • Warranty will be void if you leave an internal door outside or exposed to the elements.
  • If someone else installs the door who fail to follow our detailed instructions, we'll charge a fee for correcting or reinstallation.
  • If your door is damaged due to its placement under/near a heater, aircon, or behind a TV/gaming consoles or fireplace, and the door warps - we will not replace it for free. Even though our doors are made to be external and made to weather temperature changes - the doors don't take well to extreme and rapid temperature changes.