Warranty

We will cover:
  • This warranty covers any structural damage, warping or twisting of the door for 2 years. We will replace the door completely if such damages occur.
  • Door showing knots or cracks? We've got you covered with our complimentary one time call-outs and fix ups!
  • We'll offer one call-out fee waiver to fix a soft close. Refrain from slamming the doors; any visible damage caused by slamming will void the warranty and result in removal of the soft close.
We won’t cover:
  • To prevent voiding the warranty, please refrain from repainting, revarnishing, or staining doors. If you need a specific color, kindly inform us before completion of the job.
  • Warranty will be void if you leave an internal door outside or exposed to the elements.
  • If someone else installs the door, who fail to follow our detailed instructions, we'll charge a fee for correcting or reinstallation.
  • If your door is damaged due to its placement under/near a heater, aircon, or behind a TV/gaming consoles or fireplace, and the door warps - we will not replace it for free. Even tthough our doors are made to be external and made to weather tempreture changes - the doors dont take well to extreme and rapid tempreture changes.