Terms & Conditions

DEPOSITS & PAYMENTS

  • Deposit must be paid before your doors are started. 
  • Please ensure that your balance is settled before we leave your property on the day of installation. It's crucial to check the door/product prior to making the final payment, as any concerns need to be addressed and resolved while we are onsite.
  • Additional call-out fees for missed issues may occur otherwise.
  • Please ensure to provide proof of payment prior to us departing the site. An advanced arrangement is necessary for payments made by third parties, spouses, or invoices.
  • In the event of non-payment, we reserve the right to remove the door/product until payment is made and charge and additional fee for reinstallation or delivery.

(Fees start at $350 to reinstall or deliver a door).

  • We kindly request that you notify us in the event that you're unable to complete payment before we proceed with either installing or delivering your item(s), we can always work something out with you.
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CANCELATION OF ORDER / FAILER TO COLLECT

  • Cancellation of an order after the door has been framed results in forfeiture of the deposit, which serves to discourage such cancellations.
  • If your door is to be collected from our workshop, we will hold the door for 4 weeks from date of completion unless otherwise organised. After the 4 weeks your order will assumed to be cancelled and you forfeit your deposit.
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BE KIND

  • Abuse (verbal or written) from customers will not be tolerated. Be kind and we promise to resolve any issues.
  • We will cancel your order if abuse is received and we will use our right to refuse service. We are just two females with a small team, trying our best.

 

WEATHER

  • Travelling with doors and installing them onsite are both impacted by rain.
  • Unfortunately, we cannot work or make deliveries during rainfall, so please expect delays if this occurs near the time of service.
  • You can collect your door from the workshop yourself at your own cost however warranty will be voided.

 

CUSTOM ONSITE CHANGES

  • $200 will be added to the installation fee if you have brick walls, concrete walls or a steel frame and have failed to notify us. Please let us know in advance so we can bring the corrects tools and material.
  • Our on-site custom installation services incur fees between $300 and $500, determined by the time needed to complete the task.
  • We would normally charge this before installation, please inform us prior the job so no unexpected fees apply.

 

DAMAGE

  • This has never happened but if any damage occurs to your property during installation, it will be handled through our insurance company and will not affect the remaining amount due upon completion of the job.

 

QUALITY CONTROL

  • Please inform us of your specific finish and colour preferences for your door before paying the deposit. This is so we can ensure that it meets your exact requirements.
  • Doors are sprayed with high quality Low Sheen Haymes Paints at the workshop (Vivid White as standard)
  • We can use any colour however as we use Haymes Paints you may need to get a colour match done.
  • If you are very particular about the finish and colour of your door, please inform us before paying deposit so we can make sure we have exactly what you want - we offer Flawless Finish Semi Gloss Enable at an extra cost.
  • Please visit the showroom if you have any concerns.

By paying a deposit you agree to our terms and conditions.

 

Any orders placed through Chantelle or Logan will refer to these terms and conditions. These terms and conditions are to ensure that your expectations are met, and ours. 


Kind regards