Terms & Conditions

DEPOSITS & PAYMENTS
  • Deposit must be made before doors are started. 
  • Please ensure that your balance is settled before we leave your property. It's crucial to check the door/product prior to making the final payment, as any concerns need to be addressed and resolved while we are onsite.
  • Additional call-outs for missed issues may occur otherwise.
  • Please ensure to provide proof of payment prior to departing the site. An advanced arrangement is necessary for payments made by third parties, spouses, or invoices.
  • In the event of non-payment, we reserve the right to remove door/product until payment is made and charge for reinstallation or delivery.
    (Fees start at $300 for re install or delivery).
  • We kindly request that you notify us in the event that you're unable to complete payment before we proceed with either installing or delivering your item(s).

CANCELATION OF ORDER / FAILER TO COLLECT

  • Cancellation of an order after the door has been framed results in forfeiture of the deposit, which serves to discourage such cancellations.
  • We will hold our door for 6 weeks from date of completion, if your door is to be collected from our workshop, afterwhich your order will be assumed to be cancelled and you forfit your deposit.
BE KIND
  • Abuse (verbal or written) from customers will not be tolerated. Be kind and we promise to resolve any issues.
  • We will cancel your order if abuse is received and we will use our right to refuse service. We are just two females always trying our best.
WEATHER
  • Traveling with doors and installing them onsite are both impacted by rain.
  • Unfortunately, we cannot work or make deliveries during rainfall, so please expect delays if this occurs near the time of service.
  • If you have any issues, collect your door from the workshop at your own cost; warranty will be voided during rain fall pick up unless in a truck.

CUSTOM ONSITE CHANGES

  • $200 will be added to the installation fee if you have brick walls or steel frame and failed to notify us. Please let us know in advance.
  • Our on-site custom installation services incur fees between $300 and $500, determined by the time needed to complete the task.
  • We would normally charge this before hand if we know it’s custom so please inform us prior the job so no unexpected fees apply.
    DAMAGE
    • As this has never happened but If any damage occurs to your property during installation, it will be handled through our insurance company and will not affect the remaining amount due upon completion of the job.
      QUALITY CONTROL
      • Please inform us of your specific finish and color preferences for your door before paying the deposit, so we can ensure that it meets your exact requirements.
      • Doors are sprayed with high quality Low Sheen Haymes Paints at the workshop (Vivid White or N61 Black as standard)
      • If you are very particular about the finish and colour of your door, please inform us before paying deposit so we can make sure we have exactly what you want - and therefor we offer Flawless Finish Semi Gloss Enable at an extra cost.
      • Please visit the showroom if you have any concerns.
      By paying deposit it agrees to our terms and conditions.
      Any orders placed though Chantelle or Logan will refer to these terms and conditions. These terms and conditions are to ensure that your expectations are met, and ours. 
      Kind regards

      Barn Door Systems

      • Single Barn Door

        This system is suited for a single barn door. The doors can be as small as 850mm to 3000mm.

        The track is designed to handle the weight of a single bar door with ease.

        Doors wider than 1650mm typically require 3 or more barn door hangers to support the weight of the door.

        Colours

        • Black (standard)
        • Silver / Chrome*
        • Gold (sprayed)*
        • White (sprayed)*

        *Extra charges apply

      • Double Barn Doors

        Double doors are either a design choice or due to spacial constraints, when one single door would simply not fit.

        The installation featured default soft close centers, maintaining the mid-point when doors are closed.

        Pros:

        • Evenly proportioned and aesthetically pleasing.
        • Secures large areas with only two smaller doors.

        Cons:

        • This system costs significantly more than a single door, due to additional hardware needed for proper installation.

      • Overaly (Bypass) System

        By using the overlay system, a second door can be hung in front of the primary one to allow door overlap while opening, maintaining access to half or all of the opening.

        Pros:

        • Close a space that has limted or no space for a full sliding track.

        Cons:

        • The doors come out quite a bit (total upto 140mm from the wall)
        • There is a substantial gap from the overlapping door - if the door does not close onto a wall
        • Not easy to slide and use

      • Fixed Overlay System

        Fixed overlay system is suitable for large openings, with limited space for a barn door track.

        With this system, one door is fixed within half the space, and a single operating barn door is installed to cover the rest of the opening.

        Pros:

        • Single sliding door for easy use
        • Cost effective compared to all other options
        • Still looks like two barn doors, or fixed 'door' can be made to look different - like slats or VJ wall paneling.

        Con:

        • A section of the opening is lost

      • Bifold Barn Doors

        Bifold doors are panels that slide open and fold against the wall, a space-saving solution in modern homes.

        They are commonly used for closets, laundry rooms, pantries, and other areas where traditional swinging doors may not be practical.

        Pros:

        • The ultimate space saving option.

        Cons:

        • Cost is only marginally more than a single door option