Terms & Conditions

• Deposit must be made before doors are started. 
• Please ensure that your balance is settled before we leave your property. It's crucial to check the door/product prior to making the final payment, as any concerns need to be addressed and resolved while we are onsite.
• Additional call-outs for missed issues may occur otherwise.
• Please ensure to provide proof of payment prior to departing the site. An advanced arrangement is necessary for payments made by third parties, spouses, or invoices.
• In the event of non-payment, we reserve the right to remove door/product until payment is made and charge for reinstallation or delivery.
  (Fees start at $300 for re install or delivery).
• We kindly request that you notify us in the event that you're unable to complete payment before we proceed with either installing or delivering your item(s).

CANCELATION OF ORDER / FAILER TO COLLECT

• Cancellation of an order after the door has been framed results in forfeiture of the deposit, which serves to discourage such cancellations.
• We will hold our door for 6 weeks from date of completion, if your door is to be collected from our workshop, afterwhich your order will be assumed to be cancelled and you forfit your deposit.

• Abuse (verbal or written) from customers will not be tolerated. Be kind and we promise to resolve any issues.
• We will cancel your order if abuse is received and we will use our right to refuse service. We are just two females always trying our best.

• Traveling with doors and installing them onsite are both impacted by rain.
• Unfortunately, we cannot work or make deliveries during rainfall, so please expect delays if this occurs near the time of service.
• If you have any issues, collect your door from the workshop at your own cost; warranty will be voided during rain fall pick up unless in a truck.

CUSTOM ONSITE CHANGES

• Please inform us of your specific finish and color preferences for your door before paying the deposit, so we can ensure that it meets your exact requirements.
• Doors are sprayed with high quality Low Sheen Haymes Paints at the workshop (Vivid White or N61 Black as standard)
• If you are very particular about the finish and colour of your door, please inform us before paying deposit so we can make sure we have exactly what you want - and therefor we offer Flawless Finish Semi Gloss Enable at an extra cost.
• Please visit the showroom if you have any concerns.